We’re sorry to say that on Monday 23rd September, Thomas Cook was placed into liquidation. Please be assured we will be doing everything we can to ensure you still have an amazing trip. We will honour all elements of the booking which Thomas Cook made through Celebrity Cruises.
i HAVE BOOKED MY HOLIDAY WITH YOU THROUGH THOMAS COOK. wHAT SHALL I DO NOW?
If you are travelling before 30th November, please call 01932 834194.
We reached out to all guests affected by the news via email on Monday 23rd September, if you have not received our email, please email us at email@example.com with the following information:
- Your full name, ship name and sail date
- Celebrity Cruises booking reference
- Copies of receipts for payments made to Thomas Cook
- Copy of your latest Thomas Cook invoice
- Copy of your ATOL certificate
To ensure our team see your email as quickly as possible, please ensure your email subject line is displayed as follows: THOMAS COOK: [INSERT YOUR CELEBRITY CRUISES BOOKING REFERENCE SHIP AND SAIL DATE]
If you are travelling before 30th November please call us on 01932 834 194. We’re open:
Mon – Sat: 09:00 – 18:00
Sun: 10:00 – 17:00.
We will now be managing your cruise booking directly – plus any other elements Thomas Cook arranged through us. If you have an outstanding balance, we’ll be in touch to organise direct payment.
what will happen to my booking?
Please rest assured we will honour all elements of your booking which Thomas Cook made through us and we’ll take you through the process when we’re in touch.
Thomas Cook booked my flights, but the cruise is booked with Celebrity Cruises - what should I do about my flights?
Please refer to the ATOL certificate you received from Thomas Cook at the time of confirmation. If your flights were booked through a non-Thomas Cook airline, please contact them directly to discuss your booking.
You can also visit the dedicated CAA webpage for further advice – https://thomascook.caa.co.uk/
We will honour all elements of your booking which Thomas Cook made through us, so the cruise portion of your booking is unaffected.
Thomas Cook booked my fly-cruise package with celebrity cruises, what do I need to do?
If we arranged your flights as part of the package, they’re covered under Celebrity Cruises ATOL certificate which you received from Thomas Cook at the time of confirmation and are unaffected.
Thomas Cook has ceased trading, so is my ATOL certificate still valid?
Yes. ATOL, which stands for Air Travel Organiser’s Licence, is a scheme which protects customers if a travel company they booked with stops trading. This stops you becoming stranded abroad or out of pocket.
- All package holidays with a flight sold by Thomas Cook are protected by ATOL. ATOL certificates are issued at the time of confirmation and give details about the level of protection this provides you
- Cruise-only holidays sold by Thomas Cook are protected by ABTA